POLICY
The is Southeast Kentucky’s policy that the organization may use text messaging as a means of communication between staff and Individuals, Services providers, and/or their guardian(s) to facilitate scheduling, reminders, and other non-emergency administrative matters. Text messaging is intended to enhance accessibility and convenience for our Individuals, Services providers, and/or their guardian(s) while maintaining the highest standards of privacy and confidentiality.
PROCEDURES
Southeast Kentucky Behavioral Health, LLC respects your privacy and is committed to protecting your personal information. This Texting Communication Policy explains how Southeast Kentucky Behavioral Health, LLC collects and uses information about you when you opt-in to receive SMS messages from us.
Information We Collect
When you opt-in to receive SMS messages, we collect:
- Your phone number
- Consent to send SMS messages
- Your email address
- Your basic contact information
- Your messaging history
How to Opt-In
You may be asked at the time you make your initial appointment, if you consent to send/receive text messages from Southeast Kentucky Behavioral Health. To opt-in verbally, please call our service line and provide your consent to receive text messages from Southeast Kentucky Behavioral Health, LLC. Our representative will guide you through the process.
How to Opt- out
To opt-out text STOP to 606-657-0532. You may also go through the patient Portal at Therapyportal.com and change your status. You may also call our ffice and verbally inform your clinician to opt-out of additional texts.
Types of Messages
- Status updates
- Types of MessagesConversational messages
- Appointment reminders
How We Collect Your Information
We may collect your information directly from you, such as when you complete a form or contact us or automatically, such as when you interact with our website.
How We Use Your Information
We use your information to:
- Send you the SMS messages you’ve opted in to receive
- Provide updates, promotions, or other relevant content based on your preferences
- Choices and Controls
- To operate our business
You can opt out of receiving SMS messages at any time by replying STOP to any message we send you. You can review our Terms [link to the Terms] for additional information about the opt-out process.
To Whom We Disclose Your Information
You information WILL NOT BE DISCLOSED. We do not share your personal information, phone number, or SMS consent opt-in data with third parties or affiliates for marketing or promotional purposes.
Protection of Information
We take steps to protect your information against unauthorized use or disclosure.
Updates
We may periodically update this privacy policy. If we make material changes that have a substantive and adverse impact on your privacy, we will provide notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information about our privacy practices.
How to Contact Us
You can reach us by calling us at (606) 657-0532 or emailing us at info@sekybh.com.