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When Anger Meets Puberty: Understanding the preteen and young teenage – Boy

One of the most challenging periods for many families occurs when a boy enters puberty. Parents often describe feeling as though their once cheerful, affectionate child has become easily frustrated, argumentative, explosive, or emotionally distant seemingly overnight. While anger is not an inevitable part of adolescence, increased irritability and emotional intensity are common during the transition from childhood to adolescence. Understanding why this happens can help parents respond effectively and preserve a healthy relationship with their son.

Understanding What Is Happening

Around age 11 to 13, boys experience significant biological, emotional, and social changes. Testosterone levels increase, physical changes begin to emerge, and the brain undergoes substantial restructuring. During this period, the emotional centers of the brain develop more rapidly than the areas responsible for judgment, impulse control, and emotional regulation (Steinberg, 2014; National Institute of Mental Health, 2023).

As a result, a 12-year-old boy may experience emotions much more intensely than he did as a child while simultaneously lacking the skills needed to manage those emotions effectively. What appears to be defiance or disrespect may actually be emotional overwhelm.

Puberty can also create feelings of confusion and insecurity. Boys may worry about their appearance, athletic abilities, academic performance, friendships, or fitting in socially. Many boys have difficulty expressing vulnerable emotions such as embarrassment, fear, disappointment, sadness, or anxiety. Instead, these emotions are often expressed through irritability or anger (American Academy of Pediatrics, 2024).

Why Anger Often Becomes the “Go-To” Emotion

Anger is frequently referred to as a “secondary emotion.” This means it often covers more vulnerable feelings underneath.

For example:

  • A boy who feels embarrassed may become angry.
  • A boy who feels rejected may become angry.
  • A boy who feels anxious may become angry.
  • A boy who feels powerless may become angry.

Many boys grow up receiving social messages that it is acceptable to show anger but not acceptable to show sadness, fear, or emotional pain. Consequently, anger becomes the emotion they know how to display most readily (Siegel & Bryson, 2014).

When parents focus only on stopping the angry behavior without exploring the feelings underneath, opportunities for connection and growth may be missed.

Signs That Anger May Be Related to Puberty

Normal developmental anger may include:

  • Increased irritability
  • Mood swings
  • Arguing more frequently
  • Frustration with rules
  • Emotional overreactions
  • Needing more privacy
  • Greater sensitivity to criticism

However, parents should seek professional support if anger is accompanied by:

  • Physical aggression
  • Threats of harm to self or others
  • Property destruction
  • Significant changes in sleep or appetite
  • Persistent depression
  • School refusal
  • Substance use
  • Social withdrawal
  • Self-harming behaviors

These signs may indicate underlying mental health concerns requiring assessment and intervention (American Academy of Child & Adolescent Psychiatry, 2024).

What Parents Can Do to Help

1. Stay Calm During Emotional Storms

One of the most powerful tools a parent possesses is emotional regulation. When parents become angry in response to a child’s anger, the situation often escalates.

Instead of saying:

“Calm down right now!”

Try saying:

“I can see you’re really upset. Let’s talk when you’re ready.”

A calm response helps the adolescent nervous system begin to settle. Children often borrow emotional regulation from the adults around them before they develop it themselves (Siegel & Bryson, 2014).

2. Look Beyond the Behavior

When a child becomes angry, ask yourself:

  • What happened before this?
  • Is he hurt?
  • Is he embarrassed?
  • Is he feeling left out?
  • Is he worried about something?

Understanding the underlying emotion does not excuse inappropriate behavior, but it does help address the true problem.

3. Teach Emotional Vocabulary

Many boys simply lack the language to describe their emotional experiences.

Help them identify feelings such as:

  • Frustrated
  • Disappointed
  • Nervous
  • Embarrassed
  • Lonely
  • Left out
  • Overwhelmed

Research demonstrates that helping children name emotions improves emotional regulation and self-awareness (Siegel & Bryson, 2014).

4. Maintain Consistent Boundaries

Empathy and accountability should exist together.

Parents can communicate:

“It’s okay to be angry. It’s not okay to yell at people.”

Or:

“It’s okay to feel frustrated. It’s not okay to punch a wall.”

Children need to know that emotions are always acceptable, but certain behaviors are not.

5. Prioritize Physical Activity

Physical activity has consistently been shown to reduce stress, improve mood regulation, and decrease emotional reactivity among adolescents (Centers for Disease Control and Prevention, 2024).

Encourage activities such as:

  • Basketball
  • Football
  • Hiking
  • Martial arts
  • Strength training
  • Biking
  • Running

Many boys process stress more effectively through movement than through conversation alone.

6. Protect Sleep

Sleep deprivation can significantly worsen irritability, impulsivity, and emotional regulation difficulties.

The American Academy of Sleep Medicine recommends that children aged 6 to 12 receive 9 to 12 hours of sleep per night (Paruthi et al., 2016).

Parents can help by:

  • Limiting electronics before bed
  • Establishing consistent bedtime routines
  • Keeping devices out of bedrooms overnight
  • Maintaining regular sleep schedules

7. Keep Communication Open

Many parents become discouraged when their son gives one-word answers.

Don’t give up.

Instead of asking:

“How was school?”

Try:

“What was the best part of your day?”

Or:

“What was the most annoying thing that happened today?”

Questions that invite discussion often receive better responses.

8. Model Healthy Anger Management

Children learn more from what parents do than from what parents say.

Demonstrate healthy coping strategies:

  • Taking a walk
  • Deep breathing
  • Talking through problems
  • Taking a break before responding
  • Using respectful communication

Your child is constantly learning how to handle big emotions by watching you.

The Importance of Connection

One of the biggest mistakes parents make is assuming that angry behavior means their child no longer needs them. In reality, adolescence is a time of increased independence and increased need for parental support.

A 12-year-old boy may push a parent away verbally while desperately needing reassurance, structure, understanding, and connection.

The goal is not to eliminate anger. Anger is a normal human emotion. The goal is to help children develop the skills necessary to express anger safely, understand its causes, and respond constructively.

With patience, consistency, and support, most boys learn to navigate these difficult years successfully. Parents who remain calm, connected, and emotionally available provide one of the strongest protective factors against future behavioral and emotional difficulties.

Final Thoughts for Parents

If your son is struggling with anger during puberty, remember this: his behavior is communication. Behind the slammed door, the argumentative tone, or the emotional outburst is often a young person trying to make sense of a rapidly changing body, brain, and world.

Meet the emotion before correcting the behavior. Listen before lecturing. Stay connected even when it feels difficult.

The relationship you build during these years can become the foundation that guides your son safely into adulthood.

About the Author

John S. Collier, MSW, LCSW-S is a Licensed Clinical Social Worker Supervisor and the Executive Director of Southeast Kentucky Behavioral Health, LLC. With extensive experience in behavioral health, trauma-informed care, child and adolescent mental health, family systems, and organizational leadership, Mr. Collier has dedicated his career to helping children, adolescents, adults, and families navigate life’s challenges while building healthier and more resilient communities.

Throughout his clinical career, Mr. Collier has worked with children and adolescents experiencing emotional and behavioral difficulties, including anxiety, depression, trauma-related disorders, attention-deficit/hyperactivity disorder (ADHD), oppositional behaviors, anger management concerns, and family relationship challenges. His approach emphasizes understanding the underlying causes of behavior rather than focusing solely on symptoms, helping families develop practical strategies that strengthen communication, emotional regulation, and healthy relationships.

As a clinical supervisor, educator, and advocate for quality behavioral healthcare, Mr. Collier is committed to translating complex psychological and developmental concepts into practical guidance that parents and caregivers can readily understand and implement. His work reflects a belief that informed, supported, and empowered families play a critical role in promoting positive outcomes for children and adolescents.

In addition to his clinical practice and leadership responsibilities, Mr. Collier is the author of The Mind’s Trestle Board, where he regularly writes about mental health, personal growth, resilience, grief, family relationships, child development, and behavioral health topics. His writing combines evidence-based research with real-world clinical experience to provide readers with meaningful insights and actionable strategies.

Through his work, Mr. Collier continues to advocate for compassionate, person-centered care while helping individuals and families build the skills necessary to thrive through life’s challenges and transitions.

“Every behavior tells a story. When we seek to understand the story behind the behavior, we create opportunities for healing, growth, and connection.”
— John S. Collier, MSW, LCSW-S

References

American Academy of Child and Adolescent Psychiatry. (2024). Anger and children. Retrieved from https://www.aacap.org

American Academy of Pediatrics. (2024). HealthyChildren.org: Understanding puberty and adolescent development. Retrieved from https://www.healthychildren.org

Centers for Disease Control and Prevention. (2024). Physical activity guidelines for children and adolescents. Retrieved from https://www.cdc.gov

National Institute of Mental Health. (2023). The teen brain: Still under construction. Retrieved from https://www.nimh.nih.gov

Paruthi, S., Brooks, L. J., D’Ambrosio, C., Hall, W. A., Kotagal, S., Lloyd, R. M., … Wise, M. S. (2016). Recommended amount of sleep for pediatric populations: A consensus statement of the American Academy of Sleep Medicine. Journal of Clinical Sleep Medicine, 12(6), 785-786.

Siegel, D. J., & Bryson, T. P. (2014). No-drama discipline: The whole-brain way to calm the chaos and nurture your child’s developing mind. New York, NY: Bantam Books.

Steinberg, L. (2014). Age of opportunity: Lessons from the new science of adolescence. Boston, MA: Houghton Mifflin Harcourt.

I Can’t stand being told “No”: How to Accept “No” as an Answer from Your Parents

Hearing “no” from your parents can be frustrating, especially when you feel like their decision is unfair or unnecessary. However, learning how to accept “no” as an answer is an important life skill that helps build self-control, patience, and resilience. Understanding why parents say “no” and developing strategies to handle it maturely can improve your relationship with them and help you navigate life’s challenges more effectively.

Why Do Parents Say “No”?

Your parents’ job is to guide and protect you, which means they sometimes have to set limits. Research shows that parental boundaries help teens develop better decision-making skills and prevent impulsive behaviors (Baumrind, 1991). Some common reasons parents say “no” include:

  • Safety Concerns – They want to protect you from harm.
  • Financial Reasons – Some requests may be too expensive.
  • Time Management – They may want you to focus on school, sleep, or family time.
  • Moral or Ethical Concerns – They may be trying to instill values in you.

While it might feel unfair in the moment, their decisions are often made with your best interests in mind.

How to Accept “No” Without Getting Upset

1. Take a Deep Breath and Stay Calm

Reacting with anger or frustration can escalate the situation. Instead, take a moment to breathe and collect your thoughts. Studies on emotional regulation suggest that deep breathing can help reduce stress and improve self-control (Gross, 1998).

2. Listen to Their Explanation

Rather than immediately arguing, listen to your parents’ reasoning. Even if you disagree, understanding their perspective shows maturity and respect. Research on family communication highlights that active listening improves relationships and problem-solving (Smetana, 2011).

3. Ask Questions Respectfully

If you don’t understand why they said no, ask calmly:

  • “Can you help me understand why this isn’t a good idea?”
  • “Is there a way I can prove I’m responsible enough?”

This approach shows that you respect their decision while seeking clarity.

4. Accept Their Decision Without Arguing

Sometimes, your parents’ answer won’t change no matter what. Instead of continuing to argue, acknowledge their response and move on. Constant arguing can lead to unnecessary conflict and resentment (Grusec & Goodnow, 1994).

5. Find an Alternative or Compromise

If their decision affects something important to you, try proposing a compromise. For example:

  • If they say no to going out late, suggest coming home earlier.
  • If they say no to buying something expensive, offer to contribute your own money.

Finding a middle ground can show your responsibility and willingness to cooperate.

6. Remember That “No” is Not Personal

It’s easy to feel like a “no” means your parents don’t trust or care about you, but that’s not the case. Their decisions are often based on experience and concern for your well-being. Studies show that teens who perceive parental rules as caring rather than controlling develop healthier independence (Deci & Ryan, 1985).

7. Focus on the Bigger Picture

In the moment, getting a “no” may feel like the end of the world, but ask yourself:

  • Will this still matter a week from now?
  • Is this decision really unfair, or just disappointing?

Practicing perspective-taking helps you handle setbacks in a more balanced way (Hoffman, 2000).

Accepting “no” as an answer from your parents is tough, but it’s a valuable skill that will benefit you throughout life. Learning to stay calm, listen, and respond respectfully helps build stronger relationships, develop patience, and prove your maturity. Even when you don’t agree with their decision, handling it well can lead to more trust and independence in the future.

This article has been written by John S. Collier, MSW, LCSW-S. Mr. Collier has over 25 years of experience in the Socia Work field. He currently serves as the Executive Director of Southeast Kentucky Behavioral Health, LLC based out of London Kentucky. He may be reached at (606) 657-0532 or by email at john@sekybh.com.

References

  • Baumrind, D. (1991). The influence of parenting style on adolescent competence and substance use. Journal of Early Adolescence, 11(1), 56-95.
  • Deci, E. L., & Ryan, R. M. (1985). Intrinsic motivation and self-determination in human behavior. Springer.
  • Gross, J. J. (1998). The emerging field of emotion regulation: An integrative review. Review of General Psychology, 2(3), 271-299.
  • Grusec, J. E., & Goodnow, J. J. (1994). Impact of parental discipline methods on the child’s internalization of values. Developmental Psychology, 30(1), 4-19.
  • Hoffman, M. L. (2000). Empathy and moral development: Implications for caring and justice. Cambridge University Press.
  • Smetana, J. G. (2011). Adolescents, families, and social development: How teens construct their worlds. Wiley.
Telling Your Child “No” Without a Good Explanation

The word “no” is an essential part of parenting, helping children understand boundaries, safety, and appropriate behavior. However, simply saying “no” without offering an explanation can lead to frustration, confusion, and resistance from children. Research in developmental psychology and child behavior suggests that explaining the reasoning behind a “no” can foster better communication, cognitive development, and emotional regulation in children (Grolnick et al., 2007).

This article explores the importance of providing explanations when setting boundaries for children and how this approach can benefit their emotional and cognitive growth.

The Psychology Behind “No”

Children are naturally curious and seek to understand the world around them. When a parent tells a child “no” without an explanation, the child may not grasp the reasoning behind the restriction. This lack of understanding can lead to:

  • Increased frustration and defiance (Baumrind, 1991)
  • Reduced trust in parental guidance (Grusec & Goodnow, 1994)
  • Impaired problem-solving and decision-making skills (Deci & Ryan, 1985)

On the other hand, when parents provide an explanation, it allows the child to process the logic behind the rule, making them more likely to accept and internalize it (Smetana, 2011).

The Benefits of Explaining “No”

1. Encourages Critical Thinking and Decision-Making

Explaining “no” helps children develop reasoning skills. For example, if a child asks to eat candy before dinner, simply saying “no” may lead to frustration. Instead, saying, “We need to eat healthy food first so that your body gets the right nutrients. After dinner, you can have a small treat,” teaches the child about nutrition and decision-making (Piaget, 1952).

2. Reduces Defiance and Power Struggles

Children are more likely to comply when they understand the logic behind a rule. Research on authoritative parenting shows that children raised with explanations and open discussions are less likely to exhibit defiant behaviors than those raised with authoritarian approaches (Baumrind, 1991).

3. Strengthens Parent-Child Relationships

A child who receives explanations for parental decisions feels respected and valued. This approach fosters a stronger, more trusting relationship between parent and child, encouraging open communication and cooperation (Grolnick et al., 2007).

4. Teaches Emotional Regulation and Empathy

When parents explain the reasons behind restrictions, children learn to regulate their emotions and consider others’ perspectives. For example, saying, “You can’t grab that toy from your friend because it will make them sad,” helps a child understand social dynamics and empathy (Hoffman, 2000).

How to Effectively Explain “No”

  1. Be Clear and Age-Appropriate – Tailor explanations to the child’s level of understanding. A toddler may need a simple reason, while an older child can handle more complex explanations.
  2. Keep It Brief and Direct – Avoid over-explaining or lecturing, as young children have short attention spans.
  3. Use Positive Language – Instead of focusing on what the child cannot do, offer alternatives. For example, “You can’t run inside, but you can run outside,” maintains the boundary while redirecting the behavior.
  4. Encourage Questions – Allow children to ask questions about rules, which can further reinforce their understanding.
  5. Be Consistent – Ensure that explanations align with family values and remain consistent across situations.

Telling a child “no” without an explanation can lead to resistance, confusion, and frustration. By providing a rationale, parents help children develop cognitive, emotional, and social skills while fostering a respectful and cooperative relationship. Research supports that authoritative parenting—characterized by warmth, communication, and explanations—produces well-adjusted, independent, and empathetic children (Baumrind, 1991).

As parents, guiding children with reasoning and respect ensures they not only understand boundaries but also learn critical life skills that will benefit them in the long run.

References

  • Baumrind, D. (1991). The influence of parenting style on adolescent competence and substance use. Journal of Early Adolescence, 11(1), 56-95.
  • Deci, E. L., & Ryan, R. M. (1985). Intrinsic motivation and self-determination in human behavior. Springer.
  • Grolnick, W. S., Deci, E. L., & Ryan, R. M. (2007). Autonomy support in parenting: The role of structure. Handbook of Parenting, 1, 97-118.
  • Grusec, J. E., & Goodnow, J. J. (1994). Impact of parental discipline methods on the child’s internalization of values: A reconceptualization of current points of view. Developmental Psychology, 30(1), 4-19.
  • Hoffman, M. L. (2000). Empathy and moral development: Implications for caring and justice. Cambridge University Press.
  • Piaget, J. (1952). The origins of intelligence in children. Norton.
  • Smetana, J. G. (2011). Adolescents, families, and social development: How teens construct their worlds. Wiley.
Does my teenager act “Entitled”? Understanding and Addressing Entitlement

Parents often encounter behavior in their teenagers that feels entitled—expecting special treatment, assuming privileges without effort, or displaying frustration when things don’t go their way. These behaviors can be confusing and frustrating, especially when parents aim to raise respectful, independent, and resilient young adults. Understanding what “entitlement” truly means, why it arises during adolescence, and how to address it can help parents navigate this challenging aspect of development.

1. Defining Entitlement in Teenagers

Entitlement is generally defined as an expectation of special treatment or privileges without reciprocal effort, responsibility, or appreciation. An “entitled” teenager may assume that their needs should come first, express frustration when they don’t get what they want, or expect rewards for minimal effort. This mindset can lead to struggles in relationships, academic settings, and future work environments if not addressed (Twenge & Campbell, 2009).

However, it’s important to distinguish normal adolescent self-focus from true entitlement. Adolescence is a time when teens are naturally centered on themselves as they explore their identities and seek independence. This phase of self-centeredness doesn’t always equal entitlement but can appear that way if certain behaviors aren’t balanced with empathy, responsibility, and appreciation.

2. Why Does Entitlement Develop in Teenagers?

Several factors contribute to the development of entitlement in teenagers, including societal influences, parenting styles, and the natural developmental processes of adolescence. Recognizing these influences can help parents understand the root causes and address entitlement more effectively.

A. Brain Development and the Adolescent Mindset

During the teenage years, the brain undergoes significant changes, particularly in areas responsible for impulse control and emotional regulation. This makes teens more focused on their immediate needs and desires, which can amplify entitled behaviors (Blakemore, 2018). Teens’ developing brains make it harder for them to weigh long-term consequences, so they may seek instant gratification and resist responsibility or hard work (Siegel, 2013).

B. Influence of Consumer Culture and Social Media

Teenagers are constantly exposed to social media and advertising that promotes instant gratification, materialism, and a “have-it-all” mentality. These messages can reinforce a sense of entitlement by suggesting that everyone deserves the latest trend, special treatment, or success without much effort (APA, 2019). Social media can also create unrealistic comparisons, making teens feel entitled to lifestyles or privileges similar to those they see online (Pew Research Center, 2018).

C. Parenting Styles and Overprotection

Overly permissive or “helicopter” parenting can unintentionally foster entitlement. When parents shield teens from responsibility or clear obstacles in their path, teens may begin to assume that life should always go smoothly and that they deserve special accommodations (Lythcott-Haims, 2015). While parental support is vital, balancing it with appropriate expectations and responsibilities is key to avoiding entitled attitudes.

3. Signs of Entitlement in Teenagers

Recognizing entitlement in teens can sometimes be tricky, as it may overlap with normal adolescent behaviors. However, certain patterns can indicate entitlement:

  • Lack of Appreciation: They rarely express gratitude or acknowledge the efforts others make on their behalf.
  • Avoiding Responsibilities: They expect privileges without putting in the required effort or fulfilling responsibilities, like household chores or academic work.
  • Resistance to “No”: They struggle to handle denial, setbacks, or limitations, often reacting with frustration or defiance.
  • Sense of Deserving Special Treatment: They expect special accommodations or assume they should receive rewards for minimal effort (Twenge & Campbell, 2009).

These behaviors can often lead to frustration and conflict within the family, as well as difficulties in other social settings, if left unchecked.

4. Addressing and Reducing Entitlement in Teens

Addressing entitlement doesn’t mean stripping teens of their independence or denying them privileges. Instead, it involves setting healthy boundaries, encouraging gratitude, and fostering resilience. Here are some practical strategies:

A. Teach Responsibility Through Consequences

It’s essential to allow teens to experience the natural consequences of their actions. When they make a mistake or avoid responsibilities, allow them to feel the results rather than rescuing them. This helps them understand that privileges and rewards are earned, not automatically granted (Kobliner, 2017).

B. Encourage Empathy and Perspective-Taking

Help your teen understand how their actions impact others by encouraging empathy. Discuss scenarios where they consider others’ perspectives, whether it’s the effort parents put into providing for them or the responsibilities their peers manage. Empathy-building exercises can shift their focus from self-centered expectations to a more balanced view of relationships and responsibilities (Gottman & DeClaire, 1998).

C. Model and Encourage Gratitude

Practicing gratitude has been shown to reduce entitlement and promote well-being. Encourage your teen to regularly acknowledge things they’re thankful for, whether through a gratitude journal or family discussions. When teens recognize what they have, they’re less likely to expect special treatment (Emmons, 2007).

D. Promote a “Growth Mindset”

Carol Dweck’s concept of a “growth mindset” encourages teens to value effort, learning, and resilience rather than expecting instant success or rewards. Emphasize the importance of persistence and improvement rather than immediate outcomes. This helps teens shift their focus from entitlement to personal growth and responsibility (Dweck, 2006).

E. Set Boundaries Around Privileges

Provide structure around privileges by connecting them to responsibilities. For instance, allow certain privileges only when chores, schoolwork, or other tasks are completed. Explain that privileges are not guaranteed but are earned through responsible behavior. This creates a sense of accountability and helps teens see the link between effort and reward (Kobliner, 2017).

5. Understanding Entitlement as a Phase, Not a Personality

It’s important to remember that entitlement in teens is often a temporary phase rather than a permanent personality trait. As teens grow and gain real-world experiences, many naturally outgrow entitlement, developing a greater sense of empathy, gratitude, and responsibility. With consistent guidance, you can support this growth and help them develop into resilient, respectful adults (Siegel, 2013).

Conclusion: Fostering Respect and Responsibility in Place of Entitlement

Navigating entitlement in teenagers can be challenging, but it’s possible to guide them toward a healthier outlook with understanding and the right strategies. By teaching responsibility, modeling gratitude, and promoting empathy, parents can help teens balance their needs with an appreciation for others. Recognizing that entitlement is often a developmental phase can help parents approach the issue with patience, knowing that with guidance, their teen can grow into a more self-aware and considerate young adult.

This article has been written by John S. Collier, MSW, LCSW. Mr. Collier has over 25 years of experience in the social work field and is based in London Kentucky through Southeast Kentucky Behavioral Health, LLC. Mr. Collier may be reached by phone at (606) 657–0532 extension 101 or by email at john@sekybh.com.

References

  • American Psychological Association. (2019). The Effects of Social Media on Children and Adolescents. APA.
  • Blakemore, S. J. (2018). Inventing Ourselves: The Secret Life of the Teenage Brain. PublicAffairs.
  • Dweck, C. S. (2006). Mindset: The New Psychology of Success. Random House.
  • Emmons, R. A. (2007). Thanks! How Practicing Gratitude Can Make You Happier. Houghton Mifflin.
  • Gottman, J., & DeClaire, J. (1998). Raising an Emotionally Intelligent Child. Simon & Schuster.
  • Kobliner, B. (2017). Make Your Kid a Money Genius (Even If You’re Not). Simon & Schuster.
  • Lythcott-Haims, J. (2015). How to Raise an Adult: Break Free of the Overparenting Trap and Prepare Your Kid for Success. Henry Holt and Company.
  • Pew Research Center. (2018). Teens, Social Media & Technology 2018. Pew Research Center.
  • Siegel, D. J. (2013). Brainstorm: The Power and Purpose of the Teenage Brain. TarcherPerigee.
  • Twenge, J. M., & Campbell, W. K. (2009). The Narcissism Epidemic: Living in the Age of Entitlement. Free Press.